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Terms of sale

Online sales are a safe and fast way to buy with just a few clicks.Our products are for sale on the e-commerce website gioielloliquido.com, where the customer completes the purchase procedure by filling in the relevant form.
The distance contract has value and effectiveness pursuant to art. 1336 CC
Any change to the conditions of sale made by the supplier is published on our website and is valid from the time of publication.
Gioiello Liquido is distributed by Art Gentis SRL, the company is registered with the Imperia Company Register under IM-206732 - P.I. 01662170081.

Secure payment

Every type of online payment provided by gioielloliquido.com is traceable and safe: thanks to the PayPal system, credit card data is not communicated to the supplier at any stage of the transaction. Only at the end of the exact compilation of the procedure and the consent according to the law, the customer confirms the payment.
The prices shown on our site are valid only for online purchases, even if the collection of the goods takes place at our store in Piazza Rossini 12 in Imperia; include VAT and all other taxes.
For amounts over € 500.00 or for personalized items, we reserve the right to request payment in advance by bank transfer.
In the case of delivery abroad, any additional costs due to taxes or duties provided for by the laws in force in the destination State are charged to the consumer.

Shipping and delivery

Transport costs and FREE cash on delivery throughout the national territory.
In Italy, deliveries take place in just a few days and without additional costs. Choose the destination you want! Transportation is carried out by trusted couriers or forwarders; in the absence of the recipient, a notice is left, with which to contact the courier or shipper as soon as possible, to agree on the delivery methods.
The expected delivery times correspond to a maximum of 7 working days for the products in stock; however, no later than 30 days from the date of the order, pursuant to Art. 6 legislative decree 185/1999. In case of unavailability of a product, the buyer is informed by e-mail.
The supplier has no responsibility for non-delivery due to force majeure or unforeseeable circumstances and undertakes only to return the price paid.

Right of withdrawal

Are you not satisfied with your purchase?
Within ten days of receipt, you can return it and you will be reimbursed.
The right of withdrawal is valid for 10 days from the moment of receipt of the goods and can be communicated by registered letter A.R. to the address Art Gentis S.R.L., Piazza Rossini 12 - 18100 Imperia or by e-mail to the e-mail mailbox gioielloliquido@gmail.com. Following approval by Art Gentis S.R.L. and within 10 days, the goods must be returned to the undamaged supplier, in the original packaging and accompanied by any manual and warranty; shipping costs are borne by the buyer. In case of non-conformity of the returned good, the supplier communicates the necessary instructions.
Within 7 days from delivery of the goods to the supplier, the entire purchase amount is returned to the customer, subject to any costs for restoring the goods; if the customer has one, the amount will be credited to his Art Gentis credit card; otherwise a transfer will be made to the current bank account indicated.
The right of withdrawal cannot be exercised on products made to measure or personalized.

Product availability

With Gioiello Liquido, buying online is simple: the buyer "browses" the catalog published on our website gioielloliquido.com where he can view all the products of our lines, choose the products, the quantity he wishes to receive and insert them in his virtual shopping cart.
In addition, shipping costs and cash on delivery fees are FREE throughout the national territory. If the availability is not immediate, Gioiello Liquido notifies the buyer if and if the warehouse will be supplied with the missing products.

Product photographs

The photographs of our products are detailed and professional.
The gioielloliquido.com catalog provides a description and image of each product, so that the buyer is adequately informed about its characteristics.
We would like to specify that, as true as they are, the photographs of the jewels may differ slightly from the original, both for the color gradation and for other details.

Warranty and Assistance

All the products supplied by Gioiello Liquido have very high quality characteristics, for which the supplier offers a minimum guarantee of at least 24 months.
Generally, the service is managed directly by the manufacturers; but, if the customer prefers it, Art Gentis offers direct assistance in the management of the phases necessary for the return of the warranty return. To properly carry out the practice, the buyer is simply required to contact us by telephone on 0183 294016 and to communicate the return number of the product. The reference legislation and the procedures for applying the guarantee are those indicated and highlighted by the manufacturer in the certificate, which is always attached to the product. The consumer is protected by law 24/2002.

Purchaser's obligations

Once the purchase procedure has been completed, the customer is required to print and keep the general conditions for acquiring the asset and its specifications, pursuant to Legislative Decree 185/1999. It is strictly forbidden to complete the registration on the site or purchase procedure by entering false data belonging to third parties or invented: the customer is obliged to record exclusively his personal data, for which Art Gentis undertakes to use it solely for the execution of the purchase contract and for the relative and necessary communications. The data is processed electronically in accordance with the code regarding the protection of personal data d.l. 196/2003.
It is expressly forbidden to make double registrations corresponding to one person.
Art Gentis S.R.L. has the right to terminate the stipulated contract, notifying the client with adequate and justified reasons; in this case the customer will only be entitled to a refund of any sum already paid. The customer's non-compliance with the obligations assumed by him and / or the failed completion of the payment determine the termination of the contract by law. The customer has the right to cancel within 24 hours of receiving the confirmation email, giving timely notice by e-mail to gioielloliquido@gmail.com.
For any dispute, the court in whose district the customer is domiciled will be competent, if located on Italian territory; for all other customers, any dispute will be the exclusive jurisdiction of the Court of Imperia.